Solutions4Recruitment

Technical Support Manager

Location
England, Hampshire
Salary
Bonus
Posted
15 Aug 2017
Closes
12 Sep 2017
Ref
VR/07839
Marketing Disciplines
B2B, B2C, Business Development
Contract Type
Permanent
Work Experience Level
Manager
Agency-side or Client-side
Agency Side

Technical Support Manager

£30K + Bonus

Hampshire, commutable from areas such as: Andover, Winchester and Basingstoke

VR/07839

Based within beautiful surroundings in the Hampshire countryside, our client is an award-winning, niche creative agency with an enviable client list and ambitious plans for growth. They are looking for an energetic Technical Support Manager who enjoys both talking to customers and identifying and resolving technical challenges.

Due to their rural location you will need to be a car driver & owner.

Your role will involve:

  • Ensuring the Technical Team of 3 (including you) offer first and second line technical support in a timely and efficient way
  • Planning and booking client installations and site visits using 3rd party engineers.
  • Ensuring hardware is configured, delivered and installed efficiently
  • To be the technical champion providing training as required
  • Management and participation in the Out of Hours rota to ensure 7 day a week cover (very limited)
  • Negotiation of installation costs with engineers.
  • Ordering of hardware from external suppliers.

You will be the ideal candidate due to your:

  • Excellent customer and supplier facing communication skills, both written and verbal
  • Proactive approach to work
  • Excellent organization and prioritization skills with ability to juggle many different tasks
  • Good commercial awareness
  • Analytical approach to problem solving
  • High degree of IT literacy - Outlook, Word, Excel, CRM database

If you have worked in the telecoms, IT industry or similar and enjoy both talking to customers and identifying and resolving technical challenges then apply now.

Disclaimer

Please ensure your contact details, including email address, are on your CV. Also ensure if you have an impressive creative CV to also send a database friendly Microsoft Word version.

If you have not heard from us within five working days please assume that you have not been successful. We would like to keep your records on file and should a suitable position comes up we will contact you.

Solutions 4 Recruitment is acting as an Employment Agency in relation to this vacancy.